* T o n g mlist4suntong@yahoo.com [20081001 00:07]:
On Tue, 30 Sep 2008 22:46:11 +0200, Michael Prokop wrote:
to submit bug report by email. is the format the same as that prepared by reportbug?
Just send a mail, no special layout. A meaningful subject and more details in the body of the mail. :)
so there is no automatic linking of the bug report and the reported package. moreover, when would I get a confirmation message with an issue number then?
Each report gets its own issue id. You'll get a confirmation message as soon as anyone replies to the issue.
Further, how to comment on a bts issue by email?
If you have an account in the BTS you can login and just write stuff directly at the according bts issue.
So there is no email address associated with each bts, as debian does, and use can't close a bts by email either.
The email address identifies the person, if you want to *edit* stuff inside the BTS itself you have to login with an account.
You can use the BTS via mail as well: http://bts.grml.org/ -> "Roundup docs" -> http://roundup.sourceforge.net/doc-1.0/user_guide.html#e-mail-gateway
hmm..., seems less automated than reportbug and more human intervention to me. I'm curious why we give up reportbug. Anyway, I believe the ease is on the administration side, not the end user side.
It works better than reportbug because too many *users* of grml either didn't know about reportbug or are afraid of it at all (yeah, not a joke - that's really not uncommon). It works just fine for the administration side as well, that's why we switched from reportbug to roundup.
regards, -mika-